What to Do If Your Crypto Exchange Account Is Hacked?

If your crypto exchange account has been hacked, act quickly to minimize losses and regain access.

Follow these steps:

đŸ”” Try to regain access immediately

— Attempt to log in and change your password.

— If access is available, enable two-factor authentication (2FA) immediately.

— If hackers have changed the password, request a password reset via email or phone.

đŸ”” Contact exchange support

— Find the support team’s contact details on the official exchange website.

— Report the hack and request to freeze all transactions.

— Provide as much information as possible (login, email, recent transactions).

đŸ”” Check and secure your email

— If your account was hacked, your email may also be compromised.

— Review login activity and change your email password.

— Enable two-factor authentication for email security.

đŸ”” Review devices and IPs

— Check the list of active sessions in the exchange settings.

— If suspicious IPs are detected, log out of all sessions and change your password.

đŸ”” Stop fund withdrawals

— If the exchange supports a whitelist for withdrawal addresses, check if it was altered by hackers.

— If withdrawals are in progress, freeze your account immediately via support.

đŸ”” Check for new API keys

— Hackers may have created API keys to automate fund withdrawals.

— Review the API key list and delete any suspicious ones.

đŸ”” Report to police and cybersecurity experts

— If a significant amount was stolen, file a report with the police and cybersecurity authorities.

— Consider reaching out to crypto-tracing experts (e.g., Chainalysis, TRM Labs).

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