It is one of the most frequently asked questions in the community: "Why can't I move my money?". Seeing the balance in your account but not being able to use it can be frustrating, but 99% of the time it is a protective measure or a setting that you activated yourself.
Here I explain how to release your assets according to each case:
1. The "Filter" of Open Orders 📉
If you try to sell or withdraw and the system says you have no balance, check your Open Orders. If you have a "Limit" sell order placed days ago that has not been executed, your cryptos are reserved there.
Solution: Go to Trading -> Open Orders and cancel the operation. Done! Funds released instantly.
2. Staking and Earn products 💰
Did you put your coins to work in Locked Staking? Remember that you agreed to leave them there for a certain time in exchange for interest.
Solution: You can request an 'Early Refund', but be careful: you will lose the generated interest and the funds will take 48 to 72 hours to return to your Spot wallet.
3. The 24-Hour Preventive Lock 🔒
For your security, Binance temporarily blocks withdrawals if you made sensitive changes such as:
Reset your password.
Change the Google Authenticator (2FA).
Change your phone number.
Solution: You just have to wait for the indicated time (usually 24 or 48 hours). It's the best defense against hacks.
4. Identity Verification (KYC) 🆔
If your account is old or your documents have expired, Binance may restrict movements until you update your information.
Solution: Go to your profile and make sure the 'Verified' check is green.
💡 Golden Tip: If after reviewing this you still have doubts, contact only the Official Support through the App chat. Never give your keys or send money to 'advisors' who contact you privately!
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