Fellow Binancians,
Binance is committed to providing the best-in-class trading experience for users and continuously takes in community feedback to enhance its platform. Since market conditions can change significantly over time, long-pending unfilled orders placed in the past may be unexpectedly executed under extreme market conditions. Such executions can result in trades that no longer reflect users’ current trading intentions.
Based on ongoing community feedback and to help users reduce the risk of unintended trades while improving the overall stability and efficiency of the trading environment, Binance will be canceling all pending spot orders placed before 2024-01-01 09:00 (UTC+9) at 2026-01-21 16:00 (UTC+9) (the “Automatic Cancellation Event”).
Important Notes:
This process applies only to pending unfilled historical orders before 2024-01-01 09:00 (UTC+9) and will not affect any completed trades.
User assets remain secure with no impact on fund security, account access, or withdrawal capabilities.
Users may place new orders at any time to replace any cancelled orders.
Users can manually cancel any pending spot orders placed before 2024-01-01 09:00 (UTC+9) at any time before the Automatic Cancellation Event.
Cancellation of any order that is part of a running trading bot will result in the closure of the entire trading bot. Users should adjust their trading bots accordingly to avoid unnecessary impact on trading. We apologize for any inconvenience.
Cancellation of long-standing unfilled orders is a common practice at traditional exchanges, maintaining a healthy and efficient marketplace, and supports effective risk management. This measure is part of Binance’s routine system maintenance and risk management efforts, designed to protect users from unintended order executions during periods of high market volatility, while maintaining a stable trading environment.
Thank you for your support!
Binance Japan Team
2026-01-20
Trade on-the-go with Binance’s crypto trading app (iOS/Android)
＊Please note users are required to complete account verification first before using Binance Japan services.
＊＊Please select “Unresolved” > “Forward to Customer Service” to initiate a chat with Customer Support Agent. Our Chat Support is available from Monday to Sunday from 09:00 am to 11:00 pm (Japan time). If you contact us outside of the aforementioned operating hours, our Customer Support team will reply back to you on the next business day.
How to Use Binance Japan Support
Note: Binance Japan reserves the right in its sole discretion to amend or cancel this announcement at any time and for any reasons without prior notice.
General Risk Warning
Crypto assets are not "legal tender" whose value is guaranteed by the government, such as the Japanese yen or dollar. They are electronic data exchanged over the Internet.
Crypto assets can incur losses due to price fluctuations. You may lose money if the price of a crypto asset plummets or suddenly becomes worthless.
Crypto assets may not trade at the price or volume you ordered due to market conditions or liquidity fluctuations.
Cryptographic assets may lose their value due to the failure of the blockchain or other recording mechanisms.
If the login information used for electronic authentication is compromised, a third party may misuse that information, which could result in losses to you.
If you use a self-managed wallet, etc. and lose your private key or password, you may not be able to use the cryptographic assets you hold and may lose their value.
Although the Company manages customers' assets separately from the Company's assets, in the event of the Company's bankruptcy, the Company may not be able to return the deposited money and cryptographic assets.
Cryptographic assets may be used for payment in lieu only with the consent of the person receiving payment in lieu.
